Blackspots

[Lesbo581]

Hi, I have two blackspots in my house where I can at best get 7mb or the WiFi signal drops out. I have carried out all the recommendations on the connect app and on this forum but with no success. Can someone from the VM support team please contact me so I can order some pods to solve the issue.

[Lesbo581]

I currently have the same problem with no WiFi signal or at best 7mb in two bedrooms. I performed full scans but never get the option to optimise. Can you help please.

[Carley_S]

Hi @Lesbo581 

Welcome to the community forums. 

Sorry to hear that you're having issues with your WiFi and have identified some possible blackspots at this time. 

Checking the systems on our side, I can't see any issues that might be causing this and no coverage concerns detached. Are you able to run another test on the Connect app or through Sam Knows and show your results here so we can investigate this further?

If it is that you require WiFi pods, these do come at an additional £8 a month charge for customers, not on eligible packages/Volt benefits with us. You can find out more on WiFi Max here for all the information. 

[Lesbo581]

Hi Carly, thanks for your prompt reply. I attach the reading from Sam knows for the back bedroom. I am a Volt customer.

 

[Martin_N]

Thank you for that information. Do you know what speed you get on a Wired connection? 

^Martin

[Lesbo581]

Hi Martin,I have no idea what speed I would get through a wired connection. 

[Daniel_Et · Accepted solution]

Hi @Lesbo581, thank you for your response.

In order to look into this for you further, we'll send you a private message on here.

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Daniel_Et]

Hi @Lesbo581,

We're glad this has been sorted out for you. 

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel

[Lesbo581]

Hi Daniel, pod received and now getting a great signal in the back bedrooms. Many thanks again.