02 SIM card not arrived

[martin160387]

So after 10 years with sky I jumped ship over to virgin and went for the mega volt bundle mainly for the SIM card offer! The TV & broadband were all installed great and I am happy with that but it’s been 3 weeks now and no SIM card has arrived. VIRGIN just ask me to call O2 but 02 can’t help me as they say I don’t have an account. I have been on hold by both companies for well over 2 hours now!! Can anyone from virgin help me on here?? If this is the type of customer service I get I may not be staying with virgin for long! 

[Ashleigh_C]

Hi there @martin160387 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your SIM and thank you again for posting. I'll be happy to take a closer look into this with you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Joe20]

Did you get the sim sorted? I had similar issues for months, turned out the email address I used was already registered with o2 due to a previous account and this caused an error in the system, once I gave Virgin a new email to complete the order the sim arrived in a few days