power supply for v6 faulty, so i need an engineer?

[bardar]

on phone to vm, need a new power supply but i need an engineer bring it? and sit in for a 4 hour window to do this?

madness

[bardar]

after almost 2 hours on whatsapp and 35 minutes on the phone, whatsapp finally replies and says new power supply in the post, delivered in 3 to 5 days.

sanity at last, no mention of a new remote as one is kaput (only used when the kids are staying over so not a great hardship) i guess that phone calls for another day.

[newapollo · Accepted solution]

Hi bardar 

You should be able to order a replacement remote by following the links for the V6 box on this page >

/how-to/tv/issues/remote-issues/remote-not-working 

[Matthew_ML]

Hey bardar, thank you for reaching out and I am so sorry to hear about this.

Please do keep us updated on the new power supply.

What is happening with the remote control? 

[bardar]

still waiting on power supply, remote is completely dead, took it to a local shop to test,

tried to order a new one from link poster above gave me.

Sorry, there was an issue placing your order

Please try again later or chat to one of our team for more help.

[Vikki_M]

Hi bardar,

I'm sorry to hear you haven't received the the equipment.

I'll send you a private message now so I can help.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[bardar]

replied to pm

[bardar]

just to add, i received a new remote today in the post, still no plug though 🤐

[bardar]

now been sent what looks like a signal booster plug, with the end part to screw cable feed into.

next time  i have to contact VM i think i will take note of the total time out my life from start to finish to resolve issue.

please note this does not include the folks on this forum