intermittent pixelation on all 3 V6 boxes: have had 3 engineer visits but still occuring: EH10 area

[weather1]

Over past month of so all 3 V6 boxes have been displaying intermittent pixelation on various channels and times.   Pixelation on one TV doesn't mean other TV has problem at same time.

We have had 3 engineer visits who say signal levels are not an issue.   They have changed some splitters and connectors to no avail. 

Any ideas what might be reason as this is so so frustrating and of course as issue is intermittent they don't see the problem when at house.

I attach a particularly bad example seen today

[nodrogd · Accepted solution]

Looks like you've got RF noise getting in somewhere, especially if the problem is intermittent. More than likely it's mobile phone interference leaking in either via the street cabinet, or possibly a neighbour has made unauthorised modifications to Virgin's network cabling in their property.

[Alex_RM]

Hi weather1,

Thanks for posting and sorry to hear you're having some picture issues. 

Has there been any change since you last posted?

If not, can you ensure the boxes are switched on so we can run through some checks?

Alex_Rm

[weather1]

pretty much same - intermittent pixelation.

all boxes are on.

[David_Bn]

Thanks for coming back to us @weather1, can you please confirm if the boxes are currently switched on? It would appear your set top boxes are deemed to be unreachable currently.

Have picture issues continued to be apparent since your most recent post?

Thanks

David_Bn

[weather1]

yes they are on (still getting intermittent picture breakup)

[Ashleigh_C]

Thank you @weather1 

I'm going to pop you a private message so we can take a closer look into this together. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.