Virgin V6 box not working anymore

[wegiwegi]

A few days back my box was freezing, restarting, pixelating, many times a day, not able to watch recordings. All that for a few days, now I got back from work, and the Starting up is all the time on the screen, and red light flashing and and the other two, internet and wifi flashing at the same time.

From the switch box no lights showing connection to ethernet cable to router, dead, seems the box has just died.

Has been there I believe for more than ten years now, I guess you can check that on customer services.

So what I need to do now to get sorted??

[Cardiffman282]

Call it in as a fault on 0345 454 1111 / 150.

[Kath_P]

Hi wegiwegi, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your V6 box. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P]

Hi wegiwegi, 

Thanks for coming back to me via private message. We're happy to hear that an engineer has been and replaced the box for you. 

If you have any further issues, pop back and let us know so we can help further. 

Many thanks,