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V6 tv box keeps freezing have to do reboot

tonypt79
Joining in

Having issues with my v6 tv box. I'm having to reboot box quite regularly and go through initial set up and it's getting quite annoying.  Nearly everyday when watching on playback box regularly freezing and jumping back to previous program. I'm sure this box shouldn't be doing this or is it me .any help would be appreciated.  I've done the maintenance checked wires etc I'm registered disabled and recently had a stroke  

Thanks Tony 

 

3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

No TV box should be locking up, freezing or rebooting - if yours is, there's clearly a fault somewhere.

Fault reporting is either by calling in for an immediate response, or waiting on this forum for a staff response. The latter may take a few days

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Daniel_Et
Forum Team
Forum Team

Hi @tonypt79, thank you for your post.

We're really sorry to hear about what you've been through recently and the issues with your V6 box.

I can see you've spoken to the team since you posted. Has this now been resolved?

Please pop back to us at your earliest convenience.

Thank you for your support @japitts 👍

Regards,
Daniel

Hi thanks for the replies.  All sorted now,  Engineer called today and changed v6 box for a new one 

Thanks Tony