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alittletreat's avatar
alittletreat
Tuning in
2 years ago
Solved

V6 box broken

I have tried phoning and also used the app for fault finding which was sent to my mobile. This confirmed there was a fault and gave me the serial number of the box concerned. However the fault was un...
alittletreat's avatar
alittletreat
Tuning in
2 years ago

I apologize for not getting this fault properly described. The V6 box concerned does display on the TV screen but the only way to change channel is with the up/down button on the box itself. The controller has new batteries but does not change anything when pressing the buttons. The IR may be faulty rather than the V6 box itself BUT I am no engineer. We have a second controller (have two V6 boxes) but using the second controller instead did not work either. That may be due to a pairing issue for the different V6 boxes. Again I am not qualified to say. I hope this additional corrected information will be helpful to someone. Thanks.

newapollo's avatar
newapollo
Very Insightful Person
2 years ago

Hi alittletreat 

The controller from the second box was need to be reset and then paired with the V6 box that is having problems, as it's still paired to the original TV.

You should try following the instructions on the following page with the current remote control for the box that isn't working correctly

https://www.virginmedia.com/help/how-to/guides/tv/pairing-the-remote/v6/start 

If that doesn't solve it then try the same with the remote control from your second box (you can always pair that one again to the second box)

In the meantime have you downloaded and tried using the TV Control app as a temporary remote?

There are links to download the app for ios and android systems on the following page :-

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/telly-hacks-2020 

See the following page for how to use the TV Contol app

/tv/how-to-use-virgin-tv-control-app