V6 Welcome Loop

[nickibee9320]

All recordings were buffering whilst live tv was fine so decided to reset the V6 box. I followed the option to delete all recordings from the menu, since rebooting I have been stuck in a loop from Welcome screen to an animated download arrow. This has been going on for days

[japitts]

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@nickibee9320 wrote:

All recordings were buffering whilst live tv was fine so decided to reset the V6 box. I followed the option to delete all recordings from the menu, since rebooting I have been stuck in a loop from Welcome screen to an animated download arrow. This has been going on for days

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If, by buffering, you mean pixellating, then this is a sign of hard drive failure which cannot be repaired. You could have confirmed this by pausing live TV for a short time and watching delayed. The resolution for this is a box replacement.

To compound this, you've used a reset which has a known issue - see the pinned post at the top of this forum board - https://community.virginmedia.com/t5/Virgin-TV-V6/Known-Issue-Clear-and-Reset-Function-V6/td-p/51613... 

Your fix here, will be to contact TV Faults and report your issue. They should arrange a tech visit with a view to  your V6 being replaced.

There is a key sequence you can use which may be able to get your box restored for a short-time, but ultimately your V6 needs replacing as HDD issues will only get worse with time.

[Steven_L]

Hey nickibee9320,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV services at the moment. Are you still having the same issues with your V6 stuck in the start up loop or has anything changed. If nothing has changed, please lets us know and we can get this looked into further for you.

Kind Regards,

Steven_L

[nickibee9320]

Thank you, still having the same issues but haven’t managed to get hold of anyone on WhatsApp to fix it 

[Carley_S]

Hi @nickibee9320 

Checking the systems at our side we can see that you've now been in touch with the team and they've been able to make arrangements for you to get this resolved. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[nickibee9320]

box was replaced today 🙂

[Robert_P]

Thanks for the update nickibee9320, has this resolved the issue?

Let us know 😊👍