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V6 Stuck on amber

Jobato1972
Tuning in

on ‎30-01-2024 16:32

Have tried everything fern rebooting to resetting. Blank page. No welcome message. Engineer was out earlier in the month to replace faultu hub. Also replaced non faulty V6 box and now it's not working. Have been trying troubleshooting options for 2 days. Please help!

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6 REPLIES 6

japitts
Very Insightful Person
Very Insightful Person

on ‎30-01-2024 16:40

When you say "stuck on amber", do you mean an amber video output to your TV? Or the amber LED?

Do you get the "welcome", "starting up" sequence on your TV when you reboot?

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Jobato1972
Tuning in
In response to japitts

on ‎01-02-2024 19:21

The led at the front of the v6. Goes from off/red to amber. The box makes a whirring sound momentarily. Then nothing. No message. No error. Just a blank screen. 

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nodrogd
Very Insightful Person
Very Insightful Person
In response to Jobato1972

on ‎01-02-2024 22:16

@Jobato1972 wrote:

The led at the front of the v6. Goes from off/red to amber. The box makes a whirring sound momentarily. Then nothing. No message. No error. Just a blank screen. 

Hard drive is faulty. It needs replacing.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Jobato1972
Tuning in

on ‎02-02-2024 14:21

Do I just hang here until a virgin operative picks up the thread?

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newapollo
Very Insightful Person
Very Insightful Person
In response to Jobato1972

on ‎02-02-2024 16:23

Hi @Jobato1972 

It depends on how quickly you want it fixing.

The fastest way is by calling 150 from a Virgin landline or VM  mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
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Kath_F
Forum Team
Forum Team
In response to Jobato1972

on ‎06-02-2024 10:07

Hi Jonato1972, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your V6 box. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

Kath_F ✨
Forum Team

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