V6 EPG issues

[Jacko55]

Exactly the same symptoms here over the same timescale ...

... unlikely now to be a single user problem.

[MOD EDIT: Post split to create own thread]

[japitts]

Two individual users posting with similar symptoms are most likely two single users. I'd expect a lot more users posting here if there was a widespread issue.

Can you explain the specific issues you have with your V6 EPG? Probably easier to start from the base-up, than to add to someone else's thread.

[Jacko55]

Same symptoms here in the NE.

Maybe not an individual user problem after all.

[japitts]

@Jacko55 

If you want help with a V6 service issue, please post the details in this thread by using the reply function.

[Jacko55]

Exactly as a previous poster described:

- starting about a week ago

- 'no info available' displayed on all EPG listings

- tried your ideas of powering off/on set-top box, re-lug ethernet cables (I switched the port on the hub too)

No improvement.

[japitts]

There is no previous poster in this new thread, only you. You've not explained all the symptoms, so I'll have to guess to a point - I very rarely recommend an STB reboot as a first check for EPG issues.

Does VoD & streaming work on your V6?

Follow Home > Help & Settings > Settings > Network, and check for 2 things. Regular successful connections on the LHS, and an IP address on the right.

[Matthew_ML]

Hey Jacko55, thank you for reaching out and a very warm welcome to the community I am so sorry to hear about this.

Did the advice given here help at all? 

Cheers 

[Jacko55]

The troubleshooting ideas gave me some pointers to check ...

... but they did not resolve the issue ...

... the problem disappeared a few weeks later ...

... which increases my guess that this was a VM network issue, not an issue with my setup.

[Matthew_ML]

Sorry to hear this.

Just to confirm you said it did disappear in a few weeks, is everything okay now?