Forum Discussion

ploggy's avatar
ploggy
Joining in
11 months ago
Solved

V6 Box rebooting loop and HDD making strange noise

My Virgin Media Box has rebooted by itself and is now stuck in a reboot loop and there's a weird noise coming from the HDD. It will show the welcome screen like normal then to a black screen then bo...
  • japitts's avatar
    japitts
    11 months ago
    ploggy wrote:

    But to me the HDD sounds knackered

    I agree with you. Assuming this was explained to the faults agent, then either they've not understood or they're following a (bad) script very badly. Either way - forget waiting for the "signal" and callback, hopefully you'll get another agent who achieves the correct outcome.

    You want, at the very least, a fault visit from a tech who'll then swap the box out. Very occasionally replacement V6 are sent out for self-install, but tech visits normally allow for faulty kit to be returned quickly for potential refurb. That, and Mr Customer doesn't need to do any lifting themselves.

japitts's avatar
japitts
Very Insightful Person
11 months ago
ploggy wrote:

But to me the HDD sounds knackered

I agree with you. Assuming this was explained to the faults agent, then either they've not understood or they're following a (bad) script very badly. Either way - forget waiting for the "signal" and callback, hopefully you'll get another agent who achieves the correct outcome.

You want, at the very least, a fault visit from a tech who'll then swap the box out. Very occasionally replacement V6 are sent out for self-install, but tech visits normally allow for faulty kit to be returned quickly for potential refurb. That, and Mr Customer doesn't need to do any lifting themselves.

  • ploggy's avatar
    ploggy
    Joining in
    11 months ago

    Thanks. Yea, I came off the Call thinking I'll have to wait 24 hrs for nothing knowing that the box was likely dead lol

    I did the self install when I first got the Box so I don't mind going that route again tbh

    I've had the box for ages and I'm always recording and watching recordings so it would make sense that the HDD is on its last legs, now that I think back there were signs.. Recordings not deleting an what not.