Smart card provisioning.

[andy666]

Using the Virgin app it says one box is not connecting and the other has Smart Card Provisioning problem.

Have checked the cables, rebooted both boxes and the router and it still says the same. Trying to upgrade to the 360 but cannot due to not been able to complete the order.

[Tom_W1]

Hi @andy666 thanks for your post here although we're sorry to hear of your concerns raised. 

We'd still like to look into this for you so please expect a PM from me to arrive shortly and respond directly when you can!
Many thanks

[nodrogd]

VM have not used viewing Smart Cards for years. The CAM unit in the boxes link directly to your account without the need for one.

[hamtrektng]

I too have the same problem with one of my V6 boxes. Could VM staff look into ours?

Thanks

[Ashleigh_C]

Hi there @hamtrektng 

Thank you so much for your post and I am so sorry to hear that you are also experiencing this issue. 

I'm can see that you have your own post in regards to this, please do refer back to this post so the teams can advise further there. We do ask that customers create their own posts rather than adding to a pre-existing one to avoid confusion.