Second VM wall socket for second VM TV box

[stozz20]

Hello,

I couldn't find that this exact query had been answered anywhere else, apologies if I've missed it. I have ordered, and just received, a second V6 box to go in an upstairs TV room at the back of the house. The first V6 box is in the living room, which is where the only wall socket is.

Obviously something I should have considered prior to requesting the second box, but hey ho, what's the easiest way of getting a second wall socket put in upstairs and if it's something VM can do, how much is it likely to cost, how quickly is it likely to be, and how do I arrange it?

Thanks

[nodrogd · Accepted solution]

It’s something VM will have to do. They use specialised cable, & also by adding cable & a splitter to your installation will require adjustment in the street cabinet or you may have service issues. The cabling modification should have been included as part of the order, so either contact customer services or if you are prepared to wait, the forum staff here can book a tech to do the job. There should be no charge for this as you are adding additional equipment.

[stozz20]

Many thanks, called up and appointment booked in for Friday 😎

[Matthew_ML]

Glad to hear this 🙂

Keep us updated on how it goes

[stozz20]

Now I have complained in the past when I've been unhappy with service, so I think it's fair to state that I've been very impressed with this. Three days after raising the question, an engineer has been round who has drilled through three walls and done some impressively neat cablework to get the new TV box exactly where we want it, he even set it up and got the Virgin remotes to work with the TV.

The fact it was for no cost was helpful but I would have been unhappy with any charge, given that it is in Virgin's interests to get me set up.

My only complaints really are that:

1. I was charged a £35 setup fee, which I really think could have been waived given I'm adding on a new service to an existing package, paying VM even more per month, and have been with VM for over 10 years.
2. I don't understand why VM haven't worked out a way to enable multiple TVs (or multiple boxes) to run from a single entry point. Seems a bit 20th century to continue to need to drill holes and feed in wires through the house.

[stozz20]

Had literally the same question a few days ago. Called up VM on Tuesday, engineer came round today and the second socket is in and working fine. He even set up the new box and didn't leave until he was happy everything was working. All free of charge.

[stozz20]

I don't know why the above post is here - I posted it on another forum in response to another user's question! Can't work out how to delete it so I guess it's there forever 🙄

[Lee_R]

Hi @stozz20 thanks for the update.

And thanks for the nice feedback.  We're glad to hear that you're happier with your service and the service you recently received. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R