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Prime tv on virgin

Wallop70
Joining in

I'm watching football on prime tv and it's great picture sound everything but when I put it on on my second box it's very jumpy and it also has subtitles and I can't take them off and yes I've tried the subtitles button on remote 

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

@Wallop70 wrote:

I'm watching football on prime tv and it's great picture sound everything but when I put it on on my second box it's very jumpy  Try exiting the app or rebooting the 360 box

and it also has subtitles and I can't take them off and yes I've tried the subtitles button on remote 


Press the Down navigational button on the 360 remote whilst playing a program on Prime. This will bring up a sub menu. Use the Right navigational button to highlight the Subtitles icon to turn them On or Off.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Matthew_ML
Forum Team
Forum Team

Hey Wallop70, thank you for reaching out and I am so sorry to hear this.

Can I just check did the advice below at at all?

Are all the cables also plugged in secure?

Matt - Forum Team


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