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Hi, my tv keeps pixelating, I’ve rebooted but it’s still happening, any help to fix this please? 


Very Insightful Person
Very Insightful Person

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Thank you for your advice will ring vm tomorrow

Hey Littlelady1001,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV services at the moment. Have you been able to speak to the team since you last posted? If you haven't we can help further from here to look into the issues.

Kind Regards,



Yes all been sorted thank. 

Glad to hear this @Littlelady1001 Please do not hesitate to contact us if you need any further help 🙂

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