New virgin v6 box installed

Hi

I had 2 new boxes fitted yesterday.

The 1st is fine all loaded up OK all channels including Sport and Movies installed.

2nd box took an age for engineer to load up. 3/4 times it failed to go through set up process. Eventually most channels arrived but not Sport Sky TNT or Movies and catch up etc not working.

Engineer left saying all would load up in next 24 hours but only catch up etc started working,  still no Sky sports/Movies or TNT .help desk when contacted said all ok at their end and to wait 24hrs that's now 28 hours ago.

How do I get these missing channels