New Remote

[hallyfella7]

Can anyone help me i am going in sane with this stupid website and also the app !! I am trying to order a new V6 remote i get to the page where it says we can send you a new remote free of charge just checking your details , all my details are correct ten it comes back ERROR try again !!! i have given up after at least 20 attempts and of course you can not get through on the phone or even send an e mail to order one !! This is a joke i have been without a working remote for 3 days now !! HELP please someone !! 

[roy247 · Accepted solution]

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone, or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

[Arissa_H]

Hi Hallyfella7 👋🏼.

Thank you for posting and welcoming you onto our community forum 😊.

Sorry to see you are having issues with your remote ☹.

Since Friday was you able to speak to someone from our team? 

[hallyfella7]

No still struggling with non working remote.

[Daniel_Et]

Hi @hallyfella7, thank you for your response. We're sorry to hear this 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel