on 28-05-2024 13:50
I've rung 150, the phone menu lets me check the appointment which has not been attended, which is marvellous, I already know that. The same for the link sent to my phone. How do you contact someone alive to check where the engineer actually is ?
Currently 2 hours outside the window and no contact at all.
Not impressed, especially with the semi threatening sms messages offering to fine me £25 if I am not in attendance. Guess it is only one way.
Thanks for any suggestions
Ian
on 31-05-2024 16:16
Hi @iancb,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm very sorry to hear that there were some issues with a recent engineer visit. Did this go ahead for you in the end, or do you still need further assistance?
Thanks,
on 05-06-2024 07:23
Hi Zach,
thank you for asking. Yes, he was 2.5 hrs late and made no attempt to contact me, so I wasn't best impressed.
Ian
on 09-06-2024 15:02
I'm so sorry to hear this @iancb though we are glad the engineer did attend.
Were they able to resolve the issue for you?