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How to contact VM when an engineer fails to show ?

Tuning in

I've rung 150, the phone menu lets me check the appointment which has not been attended, which is marvellous, I already know that. The same for the link sent to my phone. How do you contact someone alive to check where the engineer actually is ?

Currently 2 hours outside the window and no contact at all.

Not impressed, especially with the semi threatening sms messages offering to fine me £25 if I am not in attendance. Guess it is only one way.

Thanks for any suggestions



Forum Team
Forum Team

Hi @iancb,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear that there were some issues with a recent engineer visit. Did this go ahead for you in the end, or do you still need further assistance?


Zach - Forum Team
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Hi Zach,

thank you for asking. Yes, he was 2.5 hrs late and made no attempt to contact me, so I wasn't best impressed.


I'm so sorry to hear this @iancb though we are glad the engineer did attend. 

Were they able to resolve the issue for you?