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DVR detected a serious problem warning on a green screen.

Heinzie10
Just joined

on ‎30-07-2024 20:41

I have a DVR has detected a serious problem warning on a green screen. It says it will take up to 3 hours but it's still not working. 

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japitts
Very Insightful Person
Very Insightful Person

on ‎30-07-2024 23:31

The green screen "DVR has detected an error" means your TiVo/V6 hard drive has failed, your box will need replacing.

You should contact TV faults to report the problem and arrange the tech visit, or wait on this forum if you don't mind an extra couple of days.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team

on ‎02-08-2024 12:22

Hey Heinzie10,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV box at the moment, I can see that you have been able to get an engineer visit booked in to resolve the issues. If you get the chance, please do let us know how the visit goes.

Kind Regards,

Steven_L

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