Connection problem

[alipb]

I'm not tech savvy. But I keep getting same problems.

N17. And W02. The tivo box cant connect

I KEEP REBOOTING. But it really set my anxiety off. Any reason why I have so many problems with virgin. (And it constantly drops signal lunch times)

[newapollo]

Hi alipb 

I've moved your post from the tech chatter section which isn't often frequented by forum staff to the V6 forum as previous posts of yours indicate that you have a V6 box.

Have you tried following the online help for /tv-error-code/W02 which will also test your TV service and /tv-error-code/n17 ?

Also have you used the /check-services/   function? You can also a run a test on your equipment from there. 

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

[japitts]

W02 is a TiVo-software loss of signal error, thus the same advice applies as per pixellation queries. A rebooting box is a different issue.

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Ayisha_B]

Hi @alipb 👋

Welcome to our Community Forums and thanks for your post. 

Sorry for the issues with your service.

I'm going to pop you a PM 📩 now to assist you further.

Hope to hear from you soon.