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Box stuck on welcome screen with flashing orange light

doolo9
Joining in

2 weeks ago

My box is stuck on load up screen with flashing orange light, a black downwards arrow appears on screen that’s changes to white 

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

2 weeks ago

Try the following reset procedure. Try turning off the V6 by the switch on the back of the box;  then on the front of the 360 box  hold down both the power button and the - (minus) button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

If this fails, you'll need to report your "my box won't boot up" fault to VM either by calling in, or waiting on here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
Forum Team
Forum Team

a week ago

Hello doolo9.

Thanks for your post. 
Sorry to hear about the issue with your box being stuck on the welcome screen.

How are things looking now? 

Did you manage to try the advice given by @japitts?
Please let us know if you still need assistance.

Gareth_L

 

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