Box keeps restarting V6

[JTBomb007]

Hi all

my Virgin box just keeps restarting, get the welcome screen and starting up and it just cycles 

I left it to run for a few hours the other day but nothing

[newapollo]

Hi JTBomb007 

Try the following, it's worked for some forum members.

Turn off the V6 at the switch;  then on the V6  box  hold down both the power button and the + button at the same time.

Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it should reset and boot up normally..

If that doesn't work then try again, but this time use the - (minus) button instead of the + button.

If that also fails then you should contact faults 150 from a Virgin landline or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you

[Ayisha_B]

Hi @JTBomb007 👋

Welcome back to our Community Forums and thanks for your post.

We're sorry to hear that your box keeps restarting.

Can you confirm if you've tried what has been suggested by newapollo?

If not, please respond to my PM 📩 so I can assist further.

Thanks