scheduling recordings on mini box stopped working

[stuart-h]

Hi

After having a replacement main box i can no longer schedule recordings from my mini box. I can watch and delete them with the main box in standby, but can't schedule a recording even with the main box turned on.

Any suggestions would be appreciated.

[Ashleigh_C]

Hi there @stuart-h 

Thank you so much for your post and welcome back to the forums, it's great to have you here.

I am so sorry to hear that you have faced this issue with your recordings. I would be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello again @stuart-h 
Thanks so much for your private message and confirming your address, I have now booked you a visit for your mini box issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment 
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment