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What should 3 mini boxes cost me a month?

Ds67
Joining in

on ‎30-09-2024 16:29

I have 2 mini boxes and called to add a 3rd. I was told on the call £5 extra a month. Just had email to advise it’s £10 and a £35 activation fee! I have raised a complaint but they say I am wrong 

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3 REPLIES 3

nodrogd
Very Insightful Person
Very Insightful Person

‎30-09-2024 16:39 - edited ‎30-09-2024 16:42

The maximum number of V360 Mini boxes per account is two, as this is the maximum the Horizon firmware can drive from a master HDD box.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Akua_A
Forum Team
Forum Team

on ‎02-10-2024 17:16

Hi @Ds67 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues adding another mini box to your 360 setup. As mentioned by @nodrogd, you can only get up to 2 mini boxes as seen here Please let us know if you need any further help with this and we will be happy to assist.

Thanks,

Akua_A
Forum Team

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HornetUK
Up to speed

Thursday

Can you now have a main box and upto 5 mini boxes? As I heard the limit had changed but can't see anything official.  Thanks 

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