Watchlist Gone

[ScrivsC]

So this morning my watchlist on my Virgin TV 360, went from being pretty well populated to empty...This is on both boxes, when using the app on my phone and pcs. I have switched both boxes off and on again too but still just empty. I have tried contacting Virgin this morning, got sent to the whatsapp agent chat and haven't had a single response yet. Any help please?

I've taken a screenshot of what pops up below.

[Martin_N]

Hi ScrivsC,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about what has happened with your Watchlist. 

Can you confirm if you have had any further issue since your post?

^Martin

[roy247]

Hi ScrivsC,

What boxes do you have, is it a 360 main box and a mini box or 2 converted V6 boxes.

Have you also lost your recordings and planned recordings or are these still watchable.

[ScrivsC]

Hi Martin,

No I got redirected to the whatsapp service and ignored, was 8 days ago, speedy service...have given up and tried to recreate as best I could.

[ScrivsC]

Hey,

Both the same size, so guessing converted but not sure how to check.

No, that's the bit I understand the least, recordings and planned recordings are untouched, it's just the watchlist that emptied itself. 

[Matthew_ML]

Sorry to hear this, have you recently updated the box?

What type of programmes wore missing? 

[MrGrizzly]

We have exactly the same problem.  If any addition to the watchlist is made using the Virgin TV Go iPhone app, then the entire watchlist is erased and replaced with the single entry added using the app.  Aside from the watchlist nothing else appears to be affected.

It really is quite annoying as we had an extensive watchlist.

[MrGrizzly]

In our case, the entire watchlist is erased and replaced the single entry added using the app.  This is every program type on the watchlist.

[Tom_W1]

Hi @MrGrizzly thanks for your reply here.

As there doesn't seem to be a cause for this, it does seem to be a glitch between the box and the TV Control app as apart from this thread there's no other known issues for this.

We'd advise in this case to please just use the Watchlist on one avenue (either the box or app) and stick to this, until this stops happening for you.

Many thanks