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thfcbruce's avatar
thfcbruce
Tuning in
4 months ago

Watchlist all gone

Hi,

I had dozens of movies and TV shows in my Watchlist (Virgin 360) but now all of it has gone. How do I get it all back? 

Thanks in advance.

4 Replies

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    4 months ago

    Hi thfcbruce 

    Welcome back to our Community Forums and thanks for your post

    We're sorry to hear this. 

    Have you also lost your recordings and planned recordings or are these still watchable?

    • thfcbruce's avatar
      thfcbruce
      Tuning in
      4 months ago

      Only the Watchlist has gone.

      A search I did since I posted this shows that this is a common problem with the Virgin360 update, that has gone on for a long time and the Virgin engineers have not bothered to fix. Doing this update has caused many problems, lost lots of features, and is something I wish I'd never done.

  • Lotteryles's avatar
    Lotteryles
    Joining in
    4 months ago

    I have the same problem. I added numerous films, shows and series on the watchlist which was on the homepage when you press the menu button on my TV boxbut since the latest software update I have lost them all. My recorded programmes have not been affected.

  • puggles021's avatar
    puggles021
    Joining in
    3 months ago

    This is the second time this has happened to me, the first time was early December and I have no idea how many I lost (lots)
    and it’s happened again, I started to trust it was fixed so only once noted the programmes in it! No idea what I’ve lost!
    this shouldn’t be a thing!