Forum Discussion

Kelly5's avatar
Kelly5
Joining in
7 months ago

V6 box not working after 360 update

Good morning, 

I have just received my new tv 360 remotes. Started the update yesterday on 1 of my 2 boxes. Followed instructions however the second box came up with an error message saying update failed and to turn box off at the wall. I did this, left it a few minutes and now when I turn it back on the red arrows and WiFi symbol on the front are lit up solid red and my tv is receiving no signal. I have left it off overnight and tried again but still the same. The 1st box has upgraded and is working fine. Any help greatly appreciated. 

Thanks Kelly

  • John_GS's avatar
    John_GS
    Forum Team
    7 months ago

    Morning Kelly5 

    Thanks for posting and welcome back to the community. Try this for me please, it should fix it :).

    1.) Turn on all V6 boxes: take your current TV boxes off standby and check that they're connected to the Internet, ready to download TV 360.
    2.) Pop the telly on: check that it's set to the correct Input and that Virgin TV is playing.
    3.) Grab the old V6 remote control: tap the Home button, select Apps & Games > Upgrade To Virgin TV 360 Now > OK.
    4.) Follow the instructions on your telly: when you see "Time to make the big switch", remove the red tab from just one new 360 remote (it doesn't matter which one).

    If nothing happens, try pressing OK on the new 360 remote, or grab the V6 remote again, press the red button, and enter 847446 (the verification code) to start the upgrade.

    If the new TV 360 remote doesn't work once the upgrade has finished, try pointing it at the TV box whilst holding down the TV and 0 buttons together for 10 seconds (this may take a few tries).

    Where applicable, use the second 360 TV remote for the second TV box when it's upgraded itself.