V6 Box not upgrading

[izzy58]

Hello, I am trying to upgrade my v6 box to 360 but nothing appears. I have tried troubleshooting but nothing is happening. Please can you advise ?

[japitts]

When you request the conversion, you should receive the new remotes within a few days, and then have a short time to instigate the reformat & software install before it's done for you automatically. Where in this process are you?

Can you be more specific about the troubleshooting you've tried thus far?

[Sabrina_B]

Hi @izzy58 👋.

Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear that you are having issues with upgrading your V box to 360, have you completed the change of package in order to get the new remote to trigger the software upgrade of your current V6 box? And since your post have you been able to get this resolved? 

Please let us know. 

Sabrina

[Mr_K]

Your V6 box is doing you a favour, its seen the future....

[Matthew_ML]

Hey Mr_K, thank you for reaching out and are you having an issues with your V6 box?