Upgrade to TV360 to get Sky Sports+ at no extra cost

[susieb1958]

I have also received the email from VM (dated 22 July 24) saying I need to upgrade to TV360 to get Sky Sports+ at no extra cost but, just like a recent poster, I also don’t have the upgrade option on my V6 box.

BlueLou (Virgin Media Staff) said, 3 weeks ago, that the customers without the upgrade app had been identified and the app would be added to their box ‘in the next 48 hours’ but it is still not on MY V6 box and it is now 27 July 24!

Despite speaking on the phone to 3 different Virgin Media Help? staff, who didn’t know about these emails and told me I would need to recontract (which is not going to happen!), I am still unable to upgrade.

So, what do I do now?

[ryansm]

Thanks, it was back on one box (the main box) last night - it seems to cycle between being one and off, maybe there’s too many ‘tiles’ to display in the 4 spaces. Do I need to request the upgrade on both boxes?

[elmo360]

Hi Ryan, you're exactly right RE: the way the tiles are cycling - we're working on making sure the correct tiles are prioritised, apologies for the confusion here.

No just request the upgrade on one box. Please watch this video for what to do when your new remotes arrive: V6 to 360 Upgrade - Next Steps (youtube.com)

Thanks,

Lewis

[ANDYC]

Hi folks,

i have two 360 boxes and both have the upgrade now button.  My question is, can I upgrade these at different times?  Basically my kids don't want to lose all their recordings on the living room box, but Im happy to upgrade the other box where I can access all the sport and don't mind losing recordings on that second box.

Thanks

[japitts]

@ANDYC 

If you already have TV360 there is nothing to convert.

If you currently have V6 boxes, then you either convert all to TV360 or none. TV360 is a fundamentally different platform to V6, and cannot co-exist on the same account.

[newapollo]

Hi ANDYC 

The V6 boxes will automatically migrate to 360 boxes around 5 days after you receive the remotes if you don't update them yourself before then.