Upgrade to TV360 to get Sky Sports+ at no extra cost

[susieb1958]

I have also received the email from VM (dated 22 July 24) saying I need to upgrade to TV360 to get Sky Sports+ at no extra cost but, just like a recent poster, I also don’t have the upgrade option on my V6 box.

BlueLou (Virgin Media Staff) said, 3 weeks ago, that the customers without the upgrade app had been identified and the app would be added to their box ‘in the next 48 hours’ but it is still not on MY V6 box and it is now 27 July 24!

Despite speaking on the phone to 3 different Virgin Media Help? staff, who didn’t know about these emails and told me I would need to recontract (which is not going to happen!), I am still unable to upgrade.

So, what do I do now?

[David_Bn]

Thanks for reaching out to us @susieb1958, and welcome to our Community Forums!

Sorry to hear that obtaining the set top box or software conversion has proven to be a tricky process.

Are you possibly able to direct me to the post from my colleague that you're referring to?

We would advise that if you wants to swap from V6 to 360TV this would require a package change and despite not offering the fees for a new set top box, could place you in a new contract with a minimum term to serve.

Thanks

David_Bn

[susieb1958]

Hi David_Bn

Thanks for responding to my query - sorry for the delay in replying as I was away from home yesterday and last night.

I would like to direct you to two posts from your colleague - BlueLou (Virgin Media Staff).

1. BlueLou in reply to a post heading ‘360 upgrade to get Sky Sports +’ from Smevster (On our wavelength) approx. a month ago clearly states “No recontract needed to upgrade from V6 to 360” and finishes by saying “If you are a fan of a team in the EFL you’ll be missing most of your teams games this season if you don’t upgrade”.

2. BlueLou (Virgin Media Staff) again replying to another post from Smevster (On our wavelength) headed ‘No TV360 Upgrade Option’ approx. 3/4 weeks ago clearly states “Apologies for the confusion. A number of mails were sent out to customers who dont yet have the upgrade app on their box. We have identified them and will be adding it in the next 48 hours. Dont worry, you will get your new box in time for the launch of Sky Sports+!”.

Also, the email I received from Virgin Media <email@em.virginmedia.com> dated 22 July 2024 stated “you can upgrade your box to access Sky Sports+ and all its added features - at no extra cost”. “Sky Sports+ is included in your current subscription” and “Swap your TV box to Virgin TV360 at no extra cost”. Obviously, recontracting at this point now would entail ‘extra cost”!

Hope the information I have provided here is enough to sort this issue out to my satisfaction.

Thanks

Susieb

[Matthew_ML]

The 360 upgrade is a software conversion you wouldn't get a new box.

You would get a new remote control through .

What happens when you click upgrade does it state there is a new 18 month contract? 

[susieb1958]

In response to your question absolutely NOTHING can or will happen because I am unable to click upgrade.

I currently have a V6 box/remote control and if people took the time to read my previous posts properly they should surely realise that I do NOT have the upgrade app/option on my box/remote control so I cannot click on it!

So, my question is; just HOW LONG is it going to take to resolve this problem? I have been trying to get this upgrade to TV360 since 23 July and it is now 4 August!

I was hoping to get Sky Sports+ in time for the new EFL season and this is now only 5 days away.

So, can anybody/somebody from the Forum Team please help solve this ‘cause I’m on the verge of giving up!

Thanks

Susieb

[ryansm]

I’ve been told on here and by Virgin Media direct that I’ll be able to access the additional games using the old functionality ie the info button when there are ‘red button’ games. I’m still not totally convinced that is correct information, I imagine I’ll find out next weekend.

A lot of what I read about 360 makes me not want to upgrade.

[ryansm]

As an aside, I have two V6 boxes and presumably if I was to upgrade I’d have to upgrade them both. Assuming that’s right, will both boxes still be able to record s they do currently? I have to admit, I’m struggling to understand the benefits of upgrading!

[newapollo]

Hi @ryansm 

If you have two V6 boxes then both would be migrated to the TV360 platform.  You would lose all of your current recordings and series links as part of the migration process as both boxes would be formated as part of the migration process.  Once running on the 360 (Horizon firmware) you would still have two boxes with hard drives for recording purposes.

It's a  linear channel swap from Sky Sports Arena to Sky Sports+ so you if you kept your V6 boxes you would still have access to the same linear channel lineups, however the Sky Sports+ red button function for the additional championship games won't be available from the start on V6 boxes. There is no date given for any additional red button functionality on when it is hoped to be completed on V6 boxes, it may be a very long wait if in fact it can be done.

[elmo360]

Hi David, we have recently made changes and can confirm an upgrade to V6 - 360 does not require a package change. Please refer to the message centre comms on 25th July. Thanks, Lewis.

[elmo360]

Hi Ryan, there are many benefits of upgrading to TV360, including having the capability to access Sky Sports+ and 50% more sport this season.

Other benefits include:

1. Personalisation​ - Introducing Person Home screen – continue watching where you left of, browse your watch lists, scroll your recordings and flick on a film you’ve rented, all from one place.
2. Apps​ - The UK’s most popular telly apps available in one place – get stuck in to Disney+, Apple TV, Paramount+ and Sky Sports+
3. Voice control - With super powerful Voice Search and Control it’s never been easier to find what you fancy. Hold the mic button on your 360 remote and quickly find your favourite content!
4. Virgin TV Go - Set recording on the 360 box to watch later, stream anywhere in the home, and access shared pause points between the box and the app.
5. Startover - With Startover – available on most channels,. You can go from the top at the touch of a button.
6. Recordings – record up to 6th shows and watch a 7th
7. Better image-based interface - a much more modern look and feel

As this is our new platform we are regularly updating and improving this experience too.

Thanks,

Lewis