Updated to TV 360 shows and wish list gone

[CaroleannP18]

If they don’t correct this I will leave them when my contact is ended. For me, generally nothing to watch. All my shows and Wish List gone. Sickening…

[MOD EDIT: Post split to create own thread]

[japitts]

Your post has been moved to a new thread.

What is it about your TV360 service that needs correcting - can you explain your issue?

[CaroleannP18]

I’ve had it three weeks now, and I hate it. All I’ve done, apart from a couple of weekly programmes,is watch dvds, YouTube and Amazon Prime movies are the only things to watch.

[CaroleannP18]

I’ll be leaving too, after being with Cable since 1993. 

[CaroleannP18]

Virgin V6 was absolutely brilliant. I’m sickened to have lost it.

[roy247]

I think you need to say what problems you are having, from your post's in this thread and the above it sounds like you have lost your V6 recordings and watchlist which is normal when changing your software from V6 (TiVo) to 360 (Horizon) and it does say in the instructions you should have received to watch all your recordings.

The hard drive is reformatted before the ' update ' so deletes everything. 

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@CaroleannP18 wrote:

If they don’t correct this I will leave them when my contact is ended. For me, generally nothing to watch. All my shows and Wish List gone. Sickening…

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Unless you have changed your package then everything to watch should be the same between the V6 and 360.

Edited to say; I see the post's in the other thread have now been moved to this one.

[japitts]

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@CaroleannP18 wrote:

Virgin V6 was absolutely brilliant. I’m sickened to have lost it.

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Out of interest, why did you choose to convert to TV360? The differences between the two platforms are well documented.

[Gareth_L]

Hello CaroleannP18.

Were very sorry to hear your not a fan of the upgrade to 360. We do hope that you get used to it soon and can forget about the old V6 box.

We do have some help, hints and tips here should you need them.

Gareth_L

[nodrogd]

Wishlists are a patented TiVO feature, this therefore cannot be duplicated on the Horizon platform. As Horizon is Virgin’s new parent company’s TV platform, eventual migration onto it will be inevitable.