Tv Box stuck on 'please wait' screen

[connorom70]

Our TV box decided on Wednesday to get stuck on the 'please wait' screen and won't go any further. I have tried to get a diagnostic fault code but the app keeps saying 'we have a problem on our end' and to try again in 30 mins. I still can't get a diagnostic fault code. Think I might need someone to come and have a look. 😀

[newapollo]

Hi connorom70 

Try the following, it's worked for some forum members.

Turn off the 360 at switch;  then on the 360 box  hold down both the power button and the + button at the same time.

Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it should reset and boot up normally as a 360.

If that fails then you should contact faults 150 from a Virgin landline or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you

[Matthew_ML]

Hey connorom70, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

Let me send you a PM and we can look into this for you.

Keep an eye out for it. 

[Matthew_ML]

Glad we've managed to get the ball rolling for you on this.