Showing results for 
Search instead for 
Did you mean: 

Tivo box not working due to 360 update

Joining in

When trying to update to 360 last night, the update failed to install and error message said try again later.


When switching on box this morning, the box will not boot up.

i have unplugged and left for 10 minutes, then tried rebooting and all that happens is i get welcome screen then the box goes back to standby and turns off.  No error messages show as system doesn't seem to get that far. 


Does anyone know how to resolve this issue?



You could try turning off the 360/V6 with the switch on the back of the box, then on the 360/V6 box press and hold down both the power button and the + button at the same time.

Then turn on the box again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue if it still thinks it's a V6 or white if the 360 update works, and it should reset and boot up normally.

If that doesn't work then you need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.


Forum Team
Forum Team

Thanks for reaching out to us @Sjm29, and a very warm welcome to you!

Sorry to hear of the issues experienced on the set top box.

Can you please confirm if this is ongoing or you still require our assistance?