Forum Discussion

DavidM71's avatar
DavidM71
On our wavelength
11 months ago
Solved

TV360 Signal Connection, Short Connecting Cable

I have been having issues with the picture quality and when I ran the diagnostics it says “Signal quality not available” and gives an explanation what it could be, when I have checked the cable you c...
  • Roger_Gooner's avatar
    Roger_Gooner
    11 months ago

    Remove the attenuator and see if that makes a difference.

Roger_Gooner's avatar
Roger_Gooner
Alessandro Volta
11 months ago

Remove the attenuator and see if that makes a difference.

  • DavidM71's avatar
    DavidM71
    On our wavelength
    11 months ago

    Hi Roger. Thanks for your input, I have removed it and now the signal quality is good. Can it go better than that or is that the norm? Just need to request a new cable from them now. 

    • roy247's avatar
      roy247
      Superstar
      11 months ago

      The attenuator may have been installed by a Virgin engineer to help balance the signal levels between the hub and the 360 box.