TV channels pixelating and stalling

[lomcd]

Hi

I've got the same service status note and I'm in SS2. Didn't report my issues as I hoped the Pluto one would solve all, but the fix date keeps moving.

I have several pixelating channels and several that have an error CS2004. I paid £25 for the boxing Saturday and that pixelated too! 

Have tried all the self help tools and I don't know how many reboots over the last few weeks. Called VM this evening, did another reboot at their request and now have to wait 24hrs apparently. 

So fed up, so I started looking on this community site. Would be great to know if anyone else has had their issue fixed

[lomcd]

I'm in a completely different post code to you but am getting the same 'issue in your area' note and the fix date has been moving every few days. I have loads of channels that are pixelating or have a CS2004 code. I paid for the boxing on Saturday and that pixelated too!! Not as bad as most of the live channels, but still not good, especially after paying £25 for the pleasure!

Have tried all the 'self help', which mostly didn't help or couldn't connect to my V6 box.

Called to get assistance as really fed up now... rebooted as requested (lost count of how many times I've done that over the last few weeks!) and then told there is an issue and wait 24hrs. Give me strength!

[japitts]

You'd added "me too" to a couple of other threads, mentioned a V6 box but also cited error codes which the V6 doesn't have - those codes are unique to Horizon-software TV360, so your posts have been combined into a new thread in that section of the forum.

I'm not 100% clear from your description, whether your issues are with live TV? Or with recorded/paused/delayed content? Live TV breaking up and/or pixellating would suggest a signal fault. If it's affecting recorded/paused/delayed content only, this points at a hard drive issue.

Rebooting your box is always worth one try for signal faults, but if symptoms persist - then endless additional reboots are likely futile, and yours will need "boots on the ground" to resolve whatever underlying fault you have. For hard drive faults, that's a straight box-swap via tech visit.

Being clear on your symptoms on this forum may get you the help you need without having to deal with the phone-faults people... if you don't mind waiting a couple of days for the staff team to respond. Just use the reply function in this thread, to keep your posts in the same place.

[lomcd]

Hello, I've had similar pixelating for a few weeks on several channels and some channels not displaying (code CS2004). Even the boxing that I purchased on Sat pixelated. Finally an engineer is coming out Fri. 

[lomcd]

Thanks for your reply. I keep forgetting which box I have 🙄, it's a 360. I've just posted on that thread now.

I called back today after waiting the 24hrs they suggested (knew that wasn't going to work!) and they are sending an engineer later this week.

[japitts · Accepted solution]

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@lomcd wrote:

I keep forgetting which box I have 🙄, it's a 360. I've just posted on that thread now.

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No need to create duplicate threads, it can cause confusion with replies in different places. All your posts are now combined into one place, and have been moved to the TV360 section.

[Zach_R]

Hi @lomcd,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm so sorry to hear you've been experiencing some problems with your TV service recently and that it also prevented you from being able to enjoy the PPV event over the weekend. When you can, please respond to the private message I'll be sending to you shortly and we can go from there with this.

Thanks,