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Sound cutting out repeatedly

Dialled in

I've been having this issues constantly for 3 months. I've not had the issue before and no issues since I got the v360 box. But it's started to happen all the time.

I thought it was my tv at first but it happens with nothing else only ever virgin so it's def a software or hardware issue with the box. I also changed my cables to make sure it wasn't a cable issue and it's repeated so it's not cables.


Forum Team
Forum Team

Hi there @nuzikdude 

Thank you so much for your post and welcome back to the community forums, it's great to have you.

I am so sorry that you have faced this issue with your set top box and thank you again for posting. I'm going to pop you a private message so we can take a closer look into this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Very Insightful Person
Very Insightful Person

Hi @nuzikdude 

This may be due to Dolby Audio -  I suggest using 'Follow Content' for any bitstream audio like Atmos where it's available on content as without that I've noticed sound can drop drop momentarily.

You can check under Settings > Audio & Video > Audio Output > there are three options > Follow Content, PCM 5.1 (HDMI only), and PCM 2.0

Choose whether you want the audio output to follow the quality of the original content (Dolby Digital where available) or to be converted to PCM 2.0 (stereo) or PCM 5.1 (uncompressed multi channel sound).

Using PCM settings may resolve any audio sync issues you may have.

Netflix will always use Follow Content.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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