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Sky sports poor picture quality

Jackbrew4
Tuning in

My sky sports picture is shocking, whether it’s on HD or not.

I have tried upgrading HDMI and upgraded coax in the house and it hasn’t helped. I’ve rebooted the box countless times and nothing changes.

I can’t see how it’s a cable/connection issue as the other HD channels work brilliantly.

I was given another box after 2/3 weeks and this has the same repeated issue.

please help

24 REPLIES 24

japitts
Very Insightful Person
Very Insightful Person

In what way is your Sky Sports (HD?) picture "shocking" - can you elaborate?

What do you mean by upgraded coax?

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David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums @Jackbrew4, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing with Sky Sports in HD.

Can you possibly supply us with a picture or video of the standard of picture quality you're experiencing on the set top box?

Kindest regards,

David_Bn

Just blurry, if I watch a football game you cannot see the numbers or names on the back of the shirt, it’s that unclear.

I’ve upgraded to CT100 coax, I imagine the kit comes with just a standard RG6 digital coax.

japitts
Very Insightful Person
Very Insightful Person

@Jackbrew4 wrote:

I’ve upgraded to CT100 coax, I imagine the kit comes with just a standard RG6 digital coax.


The co-ax cable that carries live TV is specialist triple-grade and is part of VM's network. Well-intentioned DIY alterations to VM's kit can often cause unforeseen problems, both to your install and that of your neighbours.

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Not touched incoming supply, just the cable that comes with the kit to set it up. Either way the coax isn’t the issue as the picture is the same poor quality no matter what I’ve used.

Hi @Jackbrew4

 

Thanks for your reply

 

Are you able to attach the image/video of the picture for us please? We'll be able to look at this and investigate further

Travis_M
Forum Team

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Surely this isn’t the standard quality from sky sports? Normal channels that I have on this 1080p TV are 10x as good as this?

 

F5515242-FD3D-4E8B-BB6F-44C45C01B426.jpeg

Arsenal and Utd match just?

I noticed the quality wasn’t great, not as bad as yours but still noticeably poor.

I logged onto Sky Go on my Xbox with a login I have and the stream quality on Sky Go was loads better so definitely a VM issue.

JonMac1
Tuning in

The picture quality on Sky Sports, particularly for Premier League games is SD standard on the HD channels, and it's been like this for over a year. 

After the Arsenal game I switched to Viaplay Sports for the Barcelona match and the picture is significantly better. 

My dad has Sky and his Sky Sports channels are better than my HD channels.

UHD has been available to Sky customers for a number of years and we have gone backwards to a 2005 level picture quality.

 A simple google search shows many many posts on football forums, general forums and social media saying exactly the same thing.