Replacment Tivo Box

[Jamie_C]

Hi, can you please help with a replacement tivo box?

Tried all the help but the box still loses all settings and login details.

Thanks,

Jamie

[Jamie_C]

Hi, just upgraded from the V6 box and I'm also having the same issue. Netflix, Disney & Prime are not retaining any login details.

Do I just need to arrange for a replacement box?

[Ilyas_Y]

Hey @Jamie_C Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the apps you are facing.
Have you been able to reboot the TV box and see if this issue continues?

Let us know and we can go on from there.

Kind regards,
Ilyas.

[Jamie_C]

Hi, tried that and it still doesn't retain any of the details.

[Nathan_B]

Thanks for trying, I'll pop you a PM to confirm some more details as we may need to arrange an engineer.

Regards

Nathan

[newapollo]

Hi Jamie,

You now have a 360 box which runs Horizon software and not a tivo box.

I've merged your previous posts regarding Netflix, Disney & Prime not retaining any login details.

Did you reply to the PM that Nathan sent you on 8th August, and did you receive an engineer appointment?