Apps fail to load and produce a black screen

[adhiren]

Funnily enough, I am now having a similar issue only late at night so after 10pm and it's mainly only affecting the BBC apps, Rakuten TV and Radio line.  When I try to open any of those aps (either by voice or selecting them by the remote) I just get a black screen and then nothing happens and then have to close it out.  Like I said it's only a few selected apps but for instance I don't have that issue with Netflix or Pluto TV for instance and again only after say 10pm at night.  Next morning, everything is fine again.

Any ideas? 

[Mavs82]

Weirdly, I have the same issue, but with NetFlix and Disney+. BBC iPlayer works fine.

[Vikki_M]

Hi adhiren

We're sorry to hear you're having an intermittent issue with some apps.

How have things been since posting please?

If you haven't already done so, please reboot the Hub and TV box.

You can also check here for any known area issues. 

Please pop back to us when you can. 

[postmodboy]

Sorry to hear you are having a similar issue. I still get this problem intermittently. For me it’s most apps but not Netflix. However I can for example access BBCiPlayer outside of Virgin on my smart TV. If  I reboot the 360 box the apps work under Virgin again, at least until it goes wrong again, sometimes every few days, sometimes longer gaps. A bit random. 

[Steven_L]

Hey postmodboy,

Welcome back to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your applications, have you reported these issues to the team at all since they started or would you like us to look further into this for you?

Kind Regards,

Steven_L

[postmodboy]

Thanks Steven. I've not reported it officially, other than my posts in this forum. The issue occurred again a few days ago I think it was. Just meant rebooting the 360 box. The issue coincided with connecting the box to a Smart TV so don't know if that could be an issue. We already had this TV connected to a mini box but have relocated it to the 360 box earlier this year for various reasons. If you are able to investigate that would be great.

[Kath_F]

Hi postmodboy, 

Thanks for coming back to us on this one. We've gone to run some checks on the box today for you however the tests are not able to run as the box is showing as offline. Can you please turn the box on and post back here to let us know it's on. We can then run some checks to help investigate what the issue is for you. 

Thanks, 

[postmodboy]

Thanks Kath. The box was in standby mode so I've turned in on now and will try and leave it in that state until I hear back.

Best wishes

[Ayisha_B]

Great! I'm going to pop you a PM to assist further.

Thanks