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Pixelation on certain channels

Joining in

On sky witness hd and film 4 hd I have noticed in the background poor picture quality and blocky picture especially in action moments. I have a Sony soundbar connected where the virgin box 360 is connected to my soundbar then soundbar connected to tv. Could this be causing the poor picture quality or is it the virgin box ? 


Forum Team
Forum Team

Hi Gary_72,

Thanks for posting, and sorry to see you're having some pictures issues.

Can you go into the settings menu on the box and ensure the picture resolution is set to "automatic"

Let us know if this helps/ if you're still having issues with it.


Very Insightful Person
Very Insightful Person

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

Out of interest, are any of the following channels also affected? BBC1-Scotland HD (862), Eurosport1-HD, Sky History HD, E4-HD?

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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