Pixelation on E4

[deans6571]

Hi.  

I would like to report pixelation on my 360 box - I’ve primarily noticed it when watching E4 and one or two other channels. 

If an engineer is required, unfortunately, I’m only available on Fridays. 

[Ashleigh_C]

Thank you @deans6571 I've been able to take a look now and run some checks, can I just ask some diagnostic questions. Can you confirm, is the set top box connected directly to the TV and have you been able to check all the cables are secure?

[deans6571]

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@Ashleigh_C wrote:

Thank you @deans6571I've been able to take a look now and run some checks, can I just ask some diagnostic questions. Can you confirm, is the set top box connected directly to the TV and have you been able to check all the cables are secure?

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Hi. 

Yes to both your questions. 

What do your checks show?

[Daniel_Et]

Hi @deans6571, thank you for your response.

In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel