Forum Discussion

deans6571's avatar
deans6571
Wise owl
2 years ago

Pixelation on E4

Hi.   I would like to report pixelation on my 360 box - I’ve primarily noticed it when watching E4 and one or two other channels.  If an engineer is required, unfortunately, I’m only availa...
deans6571's avatar
deans6571
Wise owl
2 years ago

Hi. 

Yep, these are HD channels and I’m also seeing pixelation on the channels you’ve mentioned. 

Ashleigh_C's avatar
Ashleigh_C
Icon for Forum Team rankForum Team
2 years ago

Thank you for popping back to us deans6571 are you able to pop the box on so we can run some checks on our side?

  • deans6571's avatar
    deans6571
    Wise owl
    2 years ago
    Ashleigh_C wrote:

    Thank you for popping back to us deans6571are you able to pop the box on so we can run some checks on our side?

    Hi. 

    Nobody is home during the day hence why the box is not actually ON (it’s in Standby). 

    We are home and box ON from about 8pm onwards though if you can run checks then?

    • roy247's avatar
      roy247
      Hero
      2 years ago

      Hi deans6571,

      Pretty sure you keep your box on fast start or active start in which case I thought they could connect to your box, if it's set to active start try setting it to fast start to see if they can connect when they pick up your message.

       

      • deans6571's avatar
        deans6571
        Wise owl
        2 years ago
        roy247 wrote:

        Hi deans6571,

        Pretty sure you keep your box on fast start or active start in which case I thought they could connect to your box, if it's set to active start try setting it to fast start to see if they can connect when they pick up your message.

         

        Hi.

        Ok - will check this tonight.

        Thanks.