On demand & paused programmes problem.

[kjb6372]

Hi, anybody know while watching on demand that sometimes they just stop & go to the TV guide & that also sometimes if you have a programme paused that when you un pause it reverts to live TV. Have checked service status which shows 2 faults, not as above. Thnx..

[roy247]

Hi kjb6372,

I see from your previous post's you have a main box and a mini box, do both boxes have problems or is it just one.

The streaming problem might be caused by a loss of your internet connection, how is the affected box connected to your hub ethernet cable or wi-fi, if it's wi-fi is it possible to try using a ethernet cable if it already using a ethernet cable do you have another one you could swap it with.

Is it any on-demand service in particular or is random.

[kjb6372]

Hi, it's  the main box which is ethernet, all cabled. Have not noticed on mini box. Noticed reverting back to tv guide if you pause on demand & if pausing live tv when you restart it starts back at live tv , not paused point.

[roy247]

If it's not pausing live TV then that sounds like a hard drive problem, is the box still recording OK. Check to see how full the hard drive is, if it's near 100% try deleting something you don't need any more.

[kjb6372]

Hi, seems to be recording OK & hard drive is about 2% full.

[roy247]

What happens if you try the "mini" box way of pausing live TV for longer than 3 min's by pressing record and then watching as a recording, does that work.

[kjb6372]

Didn't  think you could record paused tv.

[roy247]

If you are using a mini box you press record first so it records on the main box, then you can press pause and then when you are ready to watch you go to recordings and start playing it from there because the programme will only have started to record from the point you wanted to pause it.

I was just wondering if this would work for you if it doesn't then I think you might have a faulty box, even it does your box still sounds like it has a possible fault if it pauses but doesn't play back from when you paused.

[kjb6372]

Only noticed this on main box, mini box is upstairs.

[Sabrina_B]

Hi @kjb6372 👋.

Thanks for the update on your post, apologies you are having issues with your recordings, since your post have you been able to get this resolved or do you require further assistance?

Do let us know.

Sabrina