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On demand & paused programmes problem.

kjb6372
On our wavelength

Hi, anybody know while watching on demand that sometimes they just stop & go to the TV guide & that also sometimes if you have a programme paused that when you un pause it reverts to live TV. Have checked service status which shows 2 faults, not as above. Thnx..

9 REPLIES 9

roy247
Community elder

Hi kjb6372,

I see from your previous post's you have a main box and a mini box, do both boxes have problems or is it just one.

The streaming problem might be caused by a loss of your internet connection, how is the affected box connected to your hub ethernet cable or wi-fi, if it's wi-fi is it possible to try using a ethernet cable if it already using a ethernet cable do you have another one you could swap it with.

Is it any on-demand service in particular or is random.

 

kjb6372
On our wavelength

Hi, it's  the main box which is ethernet, all cabled. Have not noticed on mini box. Noticed reverting back to tv guide if you pause on demand & if pausing live tv when you restart it starts back at live tv , not paused point.

roy247
Community elder

If it's not pausing live TV then that sounds like a hard drive problem, is the box still recording OK. Check to see how full the hard drive is, if it's near 100% try deleting something you don't need any more.

 

kjb6372
On our wavelength

Hi, seems to be recording OK & hard drive is about 2% full.

roy247
Community elder

What happens if you try the "mini" box way of pausing live TV for longer than 3 min's by pressing record and then watching as a recording, does that work.

 

kjb6372
On our wavelength

Didn't  think you could record paused tv.

roy247
Community elder

If you are using a mini box you press record first so it records on the main box, then you can press pause and then when you are ready to watch you go to recordings and start playing it from there because the programme will only have started to record from the point you wanted to pause it.

I was just wondering if this would work for you if it doesn't then I think you might have a faulty box, even it does your box still sounds like it has a possible fault if it pauses but doesn't play back from when you paused.

 

kjb6372
On our wavelength

Only noticed this on main box, mini box is upstairs.

Hi @kjb6372 👋.

Thanks for the update on your post, apologies you are having issues with your recordings, since your post have you been able to get this resolved or do you require further assistance?

Do let us know.

Sabrina