New 360 update

[seb27]

Hi 👋  I have done the 360 update but since my tv freezes then goes off saying no source, and restarts itself.

It's has happened a few times,

Any idea what it may be ?

Thanks 😊 

[roy247]

Just to clarify things is it the 360 box that's restarting or your TV.

[Carley_S · Accepted solution]

Hi @seb27 

Welcome back to the community forums

Sorry to hear you're having issues at this time. We can see on the systems at our side that you've since been in touch with the team and they've done some checks and send signals to the box to help resolve the issue. 

Please do let us know if you're still having issues since speaking with the team and we can assist further if you need. 

[seb27]

Thank You for the reply my 360 box seems to be working good now 👍 since the updates

Kind Regards Seb27

[Martin_N]

We're glad to hear that is all work for you now. 

^Martin

[seb27]

Hi Carley_S  This problem has return today were the TV freeze and the says no signal the screen goes off, and then start going through the sequence of rebooting the 360 box.

  it's happened twice today.

Regards Seb27 

[John_GS]

Hi @seb27 

Thanks for coming back to us. Sorry it's still happening. Are you able to perform a reset on the box to see if it fixes it?

Keep us posted.