Moving digi box

[Nikkivau]

How do I order moving digi box?

[newapollo]

Hi Nikkivau 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Ashleigh_C]

Hi there @Nikkivau 

Thank you so much for your post and welcome back to the community forums, it's great to have you, 

A big thank you to newapollo for their help and advise here so far to confirm we can arrange for an engineer to move any equipment that you may need moving, and to confirm there is a £25 charge. 

We would be happy to arrange this here for you please do just let us know what you would like moving and we will pop you a private message to arrange.