Moving TV box

[Mhowi]

Hi.  I need to move my TV box across the room so need the incoming cable to be rerouted internally.  Please could I book an appointment?

[newapollo]

Hi Mhowi 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Mhowi]

Thanks.  I tried calling and not pressing any buttons but it no longer transfers you to an agent - it just keeps repeating the options.  

[roy247]

Try calling around 8am when the lines first open and see what happens, I have seen other posts about the fact that the call doesn't go to agents anymore.

[Daniel_Et]

Hi @Mhowi 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having when trying to get through to us 😔

In order to arrange an appointment, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @newapollo and @roy247 👍

Regards,
Daniel