Mini box

[peterts]

We need a mini box as the upgrade from theTiVo box has affected our usual remote TV link. Can someone from VM kindly make contact?

[japitts]

Can you provide some more details here..

What makes you think that having a mini-box will solve whatever problem you have with your remote control? Are you using a V6 or a TV360? If you have a V6, there's no such thing as a mini-box - all boxes are fully-functional with a hard drive.

It's only TV360 where you have one single hard-drive shared between all boxes - this is what makes mini-boxes, "mini".

https://www.virginmedia.com/care/tv-fault/which-tv-box - V6 boxes run TiVo-software and have the TiVo-logo in the top-right corner of the menu, next to the video preview. TV360 boxes run Horizon software and don't.

[peterts]

The remote feed from our V6 box hasn’t been good since the V6 replaced the TiVo box. Now the connection drops off every few minutes. It seems that we need a Minibox to solve a problem caused by the upgrade. However, I cannot find any way to contact anyone at VM to help. Any idea how I can make contact? 

I tried a PM with a VM agent but was told off by a boss for doing so! Certainly not a user-friendly approach.

Any advice appreciated.

[John_GS]

Hi @peterts 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.