Lost Recordings

[marcusab]

I’ve just had exactly the same problem. All recordings gone.  Can you help, please?

[Daniel_Et]

Hi @marcusab, thank you for your post.

We're sorry to hear about what's happened 😔

What was the timeframe between you last seeing the recordings showing and them disappearing?

Also, are you still able to make recordings or are you having difficulties with that too?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[marcusab]

Hi,

It was just the previous day I’d seen everything there then the next it was clear of recordings and planned recordings.  
we’ve recorded a couple of things since which seem ok.

Cheers

[Kath_F]

Hi marcusab, 

Thanks for coming back and confirming this. 

When trying to access the recordings on both of the boxes you have, have they disappeared on them both or are they accessible on one of the boxes?

We're glad new recordings are being made and are working. 

Pop back and let us know the above so we can continue to help support you. 

Many thanks, 

[marcusab]

Hi,

Both boxes were the same.  More recently I’ve had a few CS2002 and CS2004 errors on the main box.  They rectify quickly.  Also, the box takes half a minute or so for the guide to work. It opens with missing logos on the left and I cannot change channel until they appear - the box just lags.  This didn’t happen before.  I’d say it’s been going for maybe a month.

Please advise

[David_Bn]

Thanks for coming back to us @marcusab, can you please confirm how the main box is connected to our services - is this via Wi-Fi or Ethernet cable?

Do you experience any lagging when playing recordings and/or streaming content from broadband dependent services?

Thanks,

David_Bn

[marcusab]

Hi, it’s plugged in via Ethernet cable.  No lagging issues with anything, just the main box problems.

cheers

[Sabrina_B]

Hi @marcusab 👋.

Thanks for reaching back out to us, apologies for the issues that you are having with the recordings on your TV box, so that we can look into this and assist, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina