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Lost Recordings

marcusab
Joining in

I’ve just had exactly the same problem. All recordings gone.  Can you help, please?

3 REPLIES 3

Daniel_Et
Forum Team
Forum Team

Hi @marcusab, thank you for your post.

We're sorry to hear about what's happened 😔

What was the timeframe between you last seeing the recordings showing and them disappearing?

Also, are you still able to make recordings or are you having difficulties with that too?

Please pop back to us at your earliest convenience.

Regards,
Daniel

Hi,

It was just the previous day I’d seen everything there then the next it was clear of recordings and planned recordings.  
we’ve recorded a couple of things since which seem ok.

Cheers

Hi marcusab, 

Thanks for coming back and confirming this. 

When trying to access the recordings on both of the boxes you have, have they disappeared on them both or are they accessible on one of the boxes?

We're glad new recordings are being made and are working. 

Pop back and let us know the above so we can continue to help support you. 

Many thanks, 

Kath_F
Forum Team

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