I cannot schedule recordings from the Guide or the TV Go app

[apbliv]

Hello

i have this same issue after a recent replacement of my main 360 box. I cannot schedule recordings from the Guide or the TV Go app. Existing recordings work, I just cannot schedule any new ones. Am I going to need yet another main box?

thanks, Alan

[roy247]

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@apbliv wrote:

Hello

i have this same issue after a recent replacement of my main 360 box. I cannot schedule recordings from the Guide or the TV Go app. Existing recordings work, I just cannot schedule any new ones. Am I going to need yet another main box?

thanks, Alan

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It did work at some point after getting the replacement box if you have recordings you can watch. Do you get an error message when trying to set recordings.

How is the box connected to the hub ethernet or wi-fi and do the streaming apps work.

Can you pause and rewind live TV.

[apbliv]

Hi @roy247

apologies for the delay responding, I have been away. I can now set recordings from the guide on the TV (sometimes) but setting them from the app on my iPad tells me the 360 box is offline when I try to set up a recording, even when I am watching something using the 360 box.

The box is wired ethernet. Streaming works, and I can pause and rewind live TV. The only thing that doesn't work is setting up recordings using the app on my iPad and my Android phone, come to that.

[1701-e]

Is the box on eco mode?   Try Changing to fast or active start in settings 

[roy247]

Have you checked you have the latest version of the app, I use an android phone.

I have also had error messages in the past saying the box is offline or similar but the recordings usually get set, just don't wait until the last minute to set the recordings.

[Daniel_Et]

Hi @apbliv, thank you for your posts.

We're sorry to hear about the problems you've been having 😔

Regarding the issue of setting recordings from the app on your iPad and Android phone, have you tried following the advice provided by @1701-e and @roy247?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[apbliv]

Hi Daniel

they didn't work for me (I didn't do a reset as I didn't want to lose everything again), however, I have found a solution.

I uninstalled TV Go from my iPad, rebooted the iPad and re-installed TV Go - it worked. The app still did not work properly on my Android phone, so I did the same uninstall, reboot, re-install and it worked.

Perhaps this solution will work for others.

Regards

Alan

[Ashleigh_C]

Thank you for popping back to us @apbliv and I am so glad to hear that you have been able to resolve this and thank you for updating the forum for us! 

Please do pop back in the future should you need anything and we will be happy to help.