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How do I get the 360 mini box?

Anglophil1
Joining in

2 weeks ago

Spoiler
Hello, my upgraded hub is now online and the existing TV box no longer works. I got a remote with the hub but no '360 Mini box'. Who should i call?  Are VM waiting to get my old hub back before sending me the 360 mini box?
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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

2 weeks ago

Some additional background may help. Can you expand on what equipment you had before the swap, and what equipment you're expecting?

What was the reason for starting the swap of whatever kit you're changing?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_W1
Forum Team
Forum Team

a week ago

Hi @Anglophil1 thanks for your post although we're sorry to hear of the concerns you've raised here.

We'd like to look into this further for you, please expect a PM from me to arrive shortly to investigate and respond directly when you can!
Many thanks

Tom_W
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